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Privacy Policy

Last Updated: 12/31/2020

Information Being Collected

Our website may collect information such as personal data, browser and device data, 3rd party data, and data that helps us understand how you use our website. This data allows us to understand our market needs, provide a personalized shopping experience, respond to customer questions, and process online orders. List of personal information we may collect:

  • Personal information, including name, phone number, email address, and postal address
  • Online data, such as IP address, Operating System, Cookies, and location information
  • Non-identifiable demographic information including age and gender
  • Data showing how you use this site including searching and navigating within the site
  • Data that tells us about your interests and personal preferences
  • Purchase history, financial information, including payment methods, billing information, and credit card information
  • Information passed from Social Media or Third Parties, such as Facebook or Google
  • Data from Contests, Giveaways, Surveys, and other promotional forms
  • Information provided by phone calls, online chats, text messages, or email communications

How We Use the Information We Collect

Collecting customer data allows us to give you the services, products, and experience you deserve with a modern business. It allows us to get the best understanding of our customer base, helping us select products and services that best suit the majority of our customers. We may use the information in multiple ways. We may also use third party services to help us collect and use your information, and we encourage you to visit their privacy policy to learn more about their privacy practices.

To Provide Customers with Our Products and Services

We use customer information to communicate with you about product inquiries, fulfill and process online orders, respond to customer service requests, schedule deliveries, schedule appointments, or respond to any other business questions, comments, or suggestions.

To Market to Our Customer Base

We use customer information to implement our marketing and advertising strategy. This can include, but isn’t limited to, emails, texts, post mail, online advertisement, and other time-sensitive information regarding our sales and store events that you may be interested in. Most online marketing or advertising campaigns can either be opted out of or blocked.

To Personalize Your Experience

We may use customer information to provide you with a catered shopping experience including highlighting products and styles on the website that you have shown interest in, or provide you with advertisements or other marketing communications such as email, that include products you have expressed interest in.

To Fulfill Special Events

We may use customer information to fulfill the purpose of a special event, including but not limited to, surveys, contests, community events, and in-store experiences. Such events may include additional statements regarding how the event handles customer information.

To Improve the Experience of Our Website and Our Business

We may use customer information to analyze how customers are using our website and make changes and improvements to provide a better website experience, minimize errors, discover new trends, analyze product performance, prevent fraud and harm, research our customer base, and perform other business needs.

How We Share Personal Information

Dunk & Bright Furniture works with a variety of companies to provide you with a well-rounded shopping experience. We may share certain personal information with marketing partners, social media companies, or third parties who provide services to you or us to carry out our business or to comply with a legal obligation.

Service Providers

We use third parties to provide services to you and us including, but not limited to, managing customer information, sending marketing communications, processing payments, fulfilling orders, analytics, and displaying advertisements.

Social Media

We may include social media tools for websites such as Facebook, Pinterest, and Twitter. These tools may collect information about you such as what pages you have visited and your IP address. You may also log in to your customer account using your Facebook or Google account credentials, and by doing so you are authorizing the sharing of information in connection with the social media account.

Other

We may disclose information about you, if necessary, to comply with laws or regulations, legal processes, litigation, or government requests. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information to the acquiring entity.

How to Access, Review, and Update Your Personal Information

If you would like to access or update some of your contact information, you can do so in the following ways:

  • If you have created a customer account on the website, you can log in to review or update your account and contact information.
  • You may also contact us using the “How to Contact Us” section below to request a copy of certain information we have about you or to update out of date information. We will provide and update the information requested if reasonably available. We may request that you provide us with information necessary to confirm your identity before responding to your request.

How to Opt-Out from Email Marketing

If you do not wish to continue to receive promotional emails from us, you may contact us using the “How to Contact Us” section below to request to be unsubscribed from our email marketing lists. At any time, you may also unsubscribe from promotional emails via the unsubscribe link provided in each promotional email you receive. Unsubscribing from email marketing does not apply to operational emails such as order confirmation emails, inquiry submission emails, etc.

Customer Service SMS Feature

  • The Customer Service SMS Feature allows users to receive text messages from Dunk & Bright Furniture regarding inquiries they make on the website. Users can expect to receive answers to their inquiries, product recommendations, next steps, and follow up regarding their initial inquiry from our employees.
  • You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, submit a new inquiry as you did the first time and we will start sending SMS messages to you again.
  • If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at (315) 930-4048 or angela@dunkandbright.com.
  • Carriers are not liable for delayed or undelivered messages.
  • As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

“Do Not Track” Signals

Some web browsers offer Do Not Track (DNT) functionality which can signal to websites that a user does not want their online activity to be tracked. Currently there is no uniform or consistent way for a website to respond or recognize a DNT signal. Please note that at this time, our website does not respond to DNT signals.

Information Security

We have implemented reasonable safeguards to help ensure that information collected on the website is secure. We have put in place a variety of technical and administrative security measures such as https to help protect you and your personal information. However, there is no guarantee that any e-commerce solution, website, or database is completely secure. You are responsible for taking precautions best suited for you to protect your personal information against unauthorized disclosure or misuse.

Cookies

Cookies are a small piece of data stored on a user’s computer by the browser when visiting websites. There are two types of cookies: “session cookies”, which are created temporarily while visiting a website and are deleted once you leave the website, and “persistent cookies”, which remain on a user’s computer after they leave the website so that the website can recognize the user when they return. Persistent cookies remain on your computer until the duration period of the cookie is met or the user deletes the cookie. Our website uses cookies to help us recognize you, to keep track of items in your shopping cart, and to provide our visitors with a tailored user experience. With the help of cookies, we can present you with customized content and ads that will be of more interest to you.

Third parties, such as advertising networks and providers for services, such as web traffic analytic data, may also use cookies on our website. Our website uses Google Analytics to analyze visits to our website and to track user’s interactions on the website. To learn more about how Google Analytics collects and processes data, please visit How Google uses data when you use our partners’ sites or apps.

If you want to disable cookies, you have the option of setting your browser to reject cookies. Check with your browser provider for instructions on how to disable cookies. However, if all cookies are disabled some personalization and functionality will not be available on our website, including, but not limited to, the ability to keep items in your shopping cart and to complete a purchase.

Our Commitment to Children's Privacy

We never knowingly collect or maintain information on our website from children that are under the age of 13, and no part of our website is directed to anyone under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete the personal information as soon as possible.

California Privacy Rights

If you are a California Resident, you have additional rights under the CCPA (California Consumer Privacy Act) regarding collected personal information. This website and our company complies with all California Privacy Rights.

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Get Special Offers Via Text Message! Click Here to Opt-In!

Return Policy: In-stock furniture items and any Ashley products may be returned for a refund of the merchandise total within 30 days of delivery. Customer is responsible for any costs associated with shipping the item back to our distribution center. We will pick up merchandise that is located locally for a modest fee of $249. Return credits are issued within 24 hours once the item is received and inspected. Shipping and delivery charges are non-refundable. Items must be in new condition and in the original packaging to qualify for a refund (please do not modify product in any way.) If package arrives damaged, or with parts missing, please notify us within 24 hours. We are happy to send replacement parts as soon as possible. Made-to-order merchandise (items with custom fabrics, configurations, finishes, etc) may not be returned or cancelled. See Mattress Comfort Guarantee for separate mattress return policy. Easy return policy excludes clearance items.

****Text message opt-in: You will receive up to 6 text messages from Dunk and Bright per month. Message and Data rates may apply. Collected data is private and will not be sold or shared with any other third party.

*Coupons promotions and offers cannot be combined. SAVE coupons cannot be combined with promotional financing and exclude Ashley/Benchcraft Beautyrest, Serta Arctic, iComfort, and Clearance. No interest will be charged on the promo balance if you pay it off, in full, within the promo period. If you do not, interest will be charged on the promo balance from the purchase date. The required minimum monthly payments may or may not pay off the promo balance before the end of the promo period, depending on purchase amount, promo length and payment allocation. Regular account terms apply to non-promo purchases and, after promo period ends, to the promo balance. New Accounts as of 07/16/2024: Purchase APR 34.99%. Penalty APR 39.99%. Min Interest Charge $2. A promo fee will be charged equal to 2% of the amount financed on an equal payment no interest promotion of 18 months or more. Existing cardholders: See your credit card agreement terms. Subject to credit approval. Percentage savings on merchandise is always compared to similar goods found at competing retailers.

**Ashley/Benchcraft and clearance items excluded. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on the amount financed (including related promo fee), and equal monthly payments are required on such balance until it is paid in full. The payments equal the amount financed (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Regular account terms apply to non-promo purchases. New Accounts as of 07/16/2024: Purchase APR 34.99%. Penalty APR 39.99%. Min Interest Charge $2. A promo fee will be charged equal to 2% of the amount financed on an equal payment no interest promotion of 18 months or more. Existing cardholders: See your credit card agreement terms. Subject to credit approval

*** No Interest and Special Financing offers are only for purchases made on your Synchrony Home Credit Card. Can't be combined with other offers or coupons. See store for details.. A Promo Fee does not apply to this offer. Interest will be charged on the promo purchase from the purchase date at a reduced 9.99% APR, and fixed monthly payments are required until paid in full. These payments are equal to 2.1242% of initial total promo purchase amount, rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Regular account terms apply to non-promo purchases. New Accounts as of 07/16/2024: Purchase APR 34.99%. Penalty APR 39.99%. Min Interest Charge $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.

We reserve the right to discontinue or alter the terms of this offer any time. All offers valid through 12/26/2024. Layaway orders hold price for 6 months with 10% down. Quotes without payment communicate pricing at the time quote is created. Dunk & Bright finalizes pricing when payment is received. Pricing on quote orders may change. Next Day Delivery on Mattress applies to In-Stock Mattresses over $499 sold before 12pm.

Dunk & Bright Furniture features an excellent selection of furniture including sofas, sectionals, recliners, leather furniture, chairs, beds, dressers, nightstands, dining tables, dining chairs, kitchen storage, entertainment furniture, office furniture, mattresses, accessories and more. Dunk & Bright Furniture offers great quality furniture, at a low price to the Syracuse, North Syracuse, East Syracuse, Jamesville, Liverpool, Fairmount, Fulton, Oswego, Tully, Cortland, Ithaca, Oswego, Manlius, Baldwinsville, Auburn, Utica, Rochester, Victor, Greece, Henrietta, Skaneateles, Binghamton, Johnson City, Vestal, Watertown, Pulaski, New York area, Utica.
Information Accuracy - We have taken great care to provide you with information that is accurate and useful. Please notify us if you find an error and we will do our best to correct it. We ask that you contact us directly to confirm information about pricing, color, features, dimensions, availability and lead times.
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